Shared: Tool first or process first | LinkedIn

Tool first or process first | LinkedIn:

One thing I would say though is that the tool should never drive the process. What you are then creating is an instruction manual for the tool. Of course you can use ‘cool features’ in the tool to enhance your processes and sometimes the limitations of the tool will dictate how the mechanics of the process flow work, but the process should always be about what you are trying to achieve from a business value perspective and not what buttons the screen has.

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